Except where specifically stated, prices are exclusive of delivery to mainland UK only. We welcome enquiries from elsewhere, however, and ask that in these cases you contact us by email, letter or telephone for onward shipping costs to other locations.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:00AM and 5.00 PM. We can also offer Next day AM service and timed deliveries. A premium Saturday AM (9:00 AM to noon) delivery is available, if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.
We will inform you by email or telephone at least 24 hours prior to despatch of our expected delivery date. We regret that we are unable to specify exact delivery times within that date. All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
Shipping is by FedEx up to 25Kg for each individual parcel and Pallet for individual goods weighing more than 25Kg.
Our aim is to provide you with the best possible service and this also applies to our returns policy. Please do not return any items to K C Motor Control without first contacting us by either e-mail or fax, to ask for a Goods Return Note Number (GRN).
Fax Number: 0845 5280819
If you wish to return goods for any reason please supply the following information:
No goods will be accepted unless authorised by us and the package is marked clearly with the issued GRN number.
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.
Please note that all returns must be received by us within 7 days of us issuing a goods return note number.
If you are uncertain as to whether or not you are ordering the correct item, please contact us for advice or order a single item to ensure that it is correct before ordering large quantities.
Returns of large quantities may be subject to a re-stocking charge at our discretion.
If you have any concerns or questions please e-mail us.