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Shipping & Returns

Delivery

Except where specifically stated, prices are exclusive of delivery to mainland UK only. We welcome enquiries from elsewhere, however, and ask that in these cases you contact us by email, letter or telephone for onward shipping costs to other locations.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:00AM and 5.00 PM. We can also offer Next day AM service and timed deliveries.  A premium Saturday AM (9:00 AM to noon) delivery is available, if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.

We will inform you by email or telephone at least 24 hours prior to despatch of our expected delivery date. We regret that we are unable to specify exact delivery times within that date. All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

Shipping is by FedEx up to 25Kg for each individual parcel and Pallet for individual goods weighing more than 25Kg.

Refunds

Our aim is to provide you with the best possible service and this also applies to our returns policy. Please do not return any items to K C Motor Control without first contacting us by either e-mail or fax, to ask for a Goods Return Note Number (GRN).

Fax Number: 0845 5280819

Email: orders@motorstarters.co.uk

If you wish to return goods for any reason please supply the following information:

  • Your full contact details
  • Details of the product(s) that you wish to return.
  • The reason for return
  • Date of Purchase
  • Our order/invoice number

No goods will be accepted unless authorised by us and the package is marked clearly with the issued GRN number.

We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.

  1. If you are unhappy with the goods for any reason, you have the right to return them within 14 days of receipt. As long as they are returned suitably packaged in new, unused condition, and goods were not manufactured to your specification and you pay for the return carriage and insurance, we will replace or refund them as appropriate.  If the goods were manufactured to your specification then any return shall be at K C Motor Control's discretion
  2. If incorrect or faulty goods are supplied, we will of course replace or refund these as appropriate, as quickly as possible. We must receive notification of any problems within 14 days of delivery of your order.
  3. If goods are damaged in transit, please keep all documentation and packaging and contact us within 48 hours of receipt.
  4. If you have ordered goods incorrectly, please contact us via e-mail or fax within 14 days of receipt of goods. Returns of correctly supplied goods must be unused, undamaged, in the original packaging and carriage paid by the customer and may be subject to a re-stocking charge (at our discretion) to cover our expenses. If the goods supplied were manufactured to your specification then returns shall be at K C Motor Control's discretion.

Please note that all returns must be received by us within 7 days of us issuing a goods return note number.

If you are uncertain as to whether or not you are ordering the correct item, please contact us for advice or order a single item to ensure that it is correct before ordering large quantities.

Returns of large quantities may be subject to a re-stocking charge at our discretion.

If you have any concerns or questions please e-mail us.